SUNFROST Ltd

 

Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).

Please note that processing times may be extended during peak seasons, sales, or promotional periods.

 

Shipping Rates & Delivery Estimates (UK)

We ship within the United Kingdom using reputable courier partners.
Shipping costs are calculated at checkout and may vary depending on your location and the size/weight of your order.

Typical delivery estimates:

- Standard Delivery: 2–4 business days

- Express Delivery (if available): 1–2 business days

Shipping times are estimates and not guaranteed. Once dispatched, delivery time is outside of our control.

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International Shipping

At this time, we do offer international shipping.
If you wish to ship internationally, please contact us at contactus@sunfrost.uk and we will advise on availability and pricing.

Order Tracking

If your shipping method includes tracking, you will receive a tracking link via email once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear.

 

Delivery Issues & Delays

SUNFROST Ltd is not responsible for shipping delays caused by:

- Carrier delays

- Weather conditions

- Incorrect or incomplete addresses

- Customs checks (for international shipments)

Once your parcel is transferred to the courier, the risk of loss passes to you.

If your parcel appears lost or delayed, please contact the courier first using your tracking number.
If you need help, email us at contactus@sunfrost.uk and we will assist where possible.

Incorrect Shipping Information

Please ensure your address details are complete and correct at checkout.
SUNFROST Ltd is not responsible for orders shipped to an incorrect or undeliverable address provided by the customer.

If your order has not yet been dispatched, we may be able to correct the address—email us immediately at contactus@sunfrost.uk.

Failed Deliveries / Returns to Sender

If a parcel is returned to us due to:

- incorrect address

- refusal of delivery

- multiple failed delivery attempts

the customer may be responsible for re-delivery costs.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery at contactus@sunfrost.uk with:

- your order number

- photos of the damaged packaging

- photos of the damaged item

We will evaluate the issue and arrange a replacement or refund according to our Refund Policy.

Lost Parcels

If your parcel is marked as “delivered” but you have not received it:

1. Check with neighbours or a safe place

2. Check with the courier

3. Contact us at contactus@sunfrost.uk after 48 hours

We will assist in opening a claim with the courier.
Replacements or refunds will be provided according to the outcome of the investigation.

Contact Us

For any questions about shipping, please contact us at:
contactus@sunfrost.uk

SUNFROST Ltd